Shipping + Returns
 

Original sales receipt or pack list must accompany returns.

We accept returns for exchange or refund 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
 

  • Without showing signs of wear or damage in any way
  • Within 30 calendar days of the delivery date
  • Must include original hangtags. If item arrives without hangtags, it is subject to a 5% retagging fee.
  • Must not be a special order or a custom order


If an item is received damaged or is incorrectly shipped by us please contact Customer Support at info@koiloungewear.com immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit, even exchange, or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it. 
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 30 days if you intend to return ANY item back to our store. Items returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.

Please return items to:
1007 Fair Oaks Ave, South Pasadena, CA 91030 United States

Please submit any questions to:

Phone: (323) 401-1196

info@koiloungewear.com